Privacy Policy

Effective Date: 10/6/25
Last Updated: 16/8/25

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, whether as a customer or a seller. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

For Customers

  • Personal details such as name, email, phone number, billing/shipping address.

  • Payment information (processed securely through third-party payment gateways).

  • Order history, preferences, and communication records.

For Sellers

  • Business name, ABN/ACN (if applicable), contact person details.

  • Email, phone number, and registered business address.

  • Bank account or payment details for transaction settlements.

  • Product listings, pricing, and sales history.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver customer orders.

  • To facilitate transactions between customers and sellers.

  • To provide customer support and respond to inquiries.

  • To verify seller identities and ensure marketplace security.

  • To improve our website, products, and services.

  • To send marketing communications (only if you have opted in).

3. Sharing of Information

We do not sell personal information to third parties. However, we may share information in the following circumstances:

  • With trusted third-party service providers (e.g., payment processors, shipping companies, IT support).

  • When required by law or regulatory authorities.

  • To protect the rights, property, or safety of our users or our business.

4. Data Security

We take reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. However, no online system can be guaranteed 100% secure.

5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze site performance, and deliver personalized content. You can disable cookies through your browser settings, but this may affect site functionality.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Request that we restrict processing of your data.

  • Opt out of receiving marketing communications.

To exercise these rights, please contact us at enquiries@nursaz.co.

7. Seller and Customer Responsibilities

  • Sellers must ensure that any customer data they receive (e.g., shipping details) is used only for fulfilling orders and must comply with all applicable privacy laws.

  • Customers are responsible for providing accurate and up-to-date personal information.

8. Retention of Data

We retain your personal information only as long as necessary for business operations, legal obligations, and dispute resolution.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website indicates acceptance of any changes.

Terms & Conditions

Welcome to Nursaz.co. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or using our platform, whether as a customer or a seller, you agree to comply with and be bound by these Terms.

1. Definitions

  • “We”, “Us”, “Our” – Refers to Nursaz.co, the website operator.

  • “Customer” – Any individual or entity purchasing products or services through our website.

  • “Seller” – Any individual or business listing and selling products or services through our website.

  • “Platform” – The website and related services provided by us.

2. Eligibility

  • Customers must be at least 18 years old to make purchases.

  • Sellers must be legally registered businesses or individuals with the capacity to enter into binding agreements.

  • By using the platform, you warrant that all information provided is true and accurate.

3. Seller Obligations

  • Sellers must comply with all relevant laws, including consumer protection, product safety, and privacy regulations.

  • Sellers are responsible for the accuracy of product descriptions, prices, and availability.

  • Sellers must ensure timely dispatch and delivery of customer orders.

  • Sellers must handle customer personal information responsibly and in compliance with the Privacy Policy.

  • Sellers are responsible for managing returns, refunds, and warranties as required by law.

4. Customer Obligations

  • Customers must provide accurate personal, delivery, and payment details.

  • Customers agree not to misuse the platform (e.g., fraudulent purchases, false claims).

  • Customers are responsible for ensuring they review product details and policies before making a purchase.

5. Orders and Payments

  • All payments must be made securely through our approved payment gateway(s).

  • Prices are displayed in [insert currency] and may include/exclude applicable taxes.

  • An order is confirmed only after payment has been successfully processed.

6. Shipping and Delivery

  • Delivery times may vary depending on the seller and location.

  • We are not liable for delays caused by third-party couriers, customs, or force majeure events.

  • Customers must ensure correct delivery details are provided at checkout.

7. Returns and Refunds

  • Sellers must comply with applicable consumer laws regarding refunds, replacements, or repairs.

  • Customers should contact the seller directly for returns or warranty claims.

  • If a dispute cannot be resolved, our platform may step in to mediate.

8. Intellectual Property

  • All website content (text, images, logos, software) remains the property of [Your Business Name] or its licensors.

  • Sellers grant us a non-exclusive license to display their content for the purpose of operating the platform.

  • Unauthorized use, reproduction, or distribution of content is prohibited.

9. Limitation of Liability

  • We act as an intermediary between sellers and customers and are not the manufacturer of listed products.

  • We are not responsible for product quality, safety, or compliance—this rests with the seller.

  • To the extent permitted by law, we disclaim liability for indirect or consequential losses.

10. Dispute Resolution

  • Customers should first contact the seller for any order-related issues.

  • If unresolved, disputes may be escalated to us for review.

  • We may, at our discretion, mediate disputes but are not obligated to resolve all claims.

11. Termination of Use

  • We may suspend or terminate access to our platform if a user breaches these Terms.

  • Sellers who fail to comply with policies may have their accounts removed without notice.

12. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on our website with the “Last Updated” date. Continued use of our platform indicates acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of State of Victoria, Australia, and any disputes will be subject to the exclusive jurisdiction of its courts.